1979 - Peoples Gas - Billing Office 1979
Film Identifier: F.2012-03-1794
Run Time
0h 3m 32s
0h 3m 32s
Format
16mm
16mm
Color
Color
Color
Sound
Mag Stripe
Mag Stripe
Date Produced
1979
1979
Abstract
This newsreel footage documents busy activity at Peoples Gas billing office in 1979.
This newsreel footage documents busy activity at Peoples Gas billing office in 1979.
Description
This film captures excerpts of customer service representatives in the billing office of Chicago-based energy company Peoples Gas as they speak with customers over the telephone about their billing information.
This newsreel footage was produced shortly after Peoples Gas began the practicing of including two separate charges on a customer's bill in December 1978, known as a "purchase gas charge" and a "gas service charge." Although Peoples Gas claimed that the "service charge" was not an increase, the change led to customer anger and confusion, and a corresponding increase in customer service calls.
This film captures excerpts of customer service representatives in the billing office of Chicago-based energy company Peoples Gas as they speak with customers over the telephone about their billing information.
This newsreel footage was produced shortly after Peoples Gas began the practicing of including two separate charges on a customer's bill in December 1978, known as a "purchase gas charge" and a "gas service charge." Although Peoples Gas claimed that the "service charge" was not an increase, the change led to customer anger and confusion, and a corresponding increase in customer service calls.
Main Credits
Koza, Frank (is filmmaker)
Genre
Form
Related Place
Chicago (represents)